The time has come for customer service and experience professionals to move from talking about change to actioning it. The Covid-19 crisis has enshrined in most CEO’s minds that customer support isn’t just a cost-centre, it’s the face of the business and a crucial driver for retention and engagement. From AI and data-driven innovations through to maximising your agent’s effectiveness, the customers’ expectations are increasing rapidly, and you need to ensure you’re keeping up. The Customer Service and Experience Summit is the only show of its kind, bringing together the most senior CS decision makers to share invaluable insights and provide actionable takeaways.
from MunchEye - I.M. Product Launch CalendarMunchEye – I.M. Product Launch Calendar
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